Frequently Asked Questions

Yes. We offer a 30-day warranty on all driveline components including engines, transmissions, differentials, and transfer cases. The warranty covers defects and premature failure. Electrical components and aftermarket/performance parts are not covered. See our Warranty Info page for full details.

Yes. All parts at E & S Direct Parts are inspected and tested before listing. We pull parts from low-mileage donor vehicles and check them for functionality and condition. The condition of each part (Used, Like New, etc.) is listed on the product page so you know exactly what you're getting.

All of our parts are genuine OEM (Original Equipment Manufacturer) used parts pulled directly from vehicles. We do not sell aftermarket or performance replacement parts. This means you get the exact same part that was originally installed in the vehicle.

Each listing includes the Year, Make, and Model the part was pulled from. You can also use our YMM search on the homepage to filter parts by your vehicle. We strongly recommend contacting us before purchasing to confirm fitment — especially for engines, transmissions, and other major components. Call us at (647) 978-7444 or email EandSDirectparts@gmail.com.

We accept all major payment methods through our secure checkout including:

• Visa, Mastercard, American Express
• Debit cards
• PayPal
• Cash (for local pickup only)

All online transactions are processed securely through WooCommerce Payments.

Yes! You can call us at (647) 978-7444 and we can help you find the right part and process your order over the phone. Our hours are Mon-Sun 12pm-9pm |.

Most orders ship within 1–2 business days of payment being received. Delivery times depend on your location:

• Ontario — typically 1–3 business days
• Rest of Canada — typically 3–7 business days
• International — varies by destination

You will receive a tracking number by email once your order has shipped.

Yes! Local pickup is available at our location in Mississauga, Ontario. Once your order is placed and confirmed, we will contact you to arrange a pickup time. Our address is 1790 Meyerside Drive Unit 3, Mississauga Ontario.

Once your order ships you will receive an email with a tracking number. You can also log into your account and visit My Orders to see the status of your order at any time.

Yes, we ship worldwide. International shipping rates and delivery times vary by destination. Please contact us before placing an international order for a shipping quote, as some large items like engines and transmissions may have special freight requirements.

Yes, returns are accepted within 30 days of purchase provided the item is unused and in the same condition as received. A 25% restocking fee applies to all returns. Electrical components and special order items are non-returnable. See our Returns Policy for full details.

Contact us immediately at (647) 978-7444 or EandSDirectparts@gmail.com. If you received the wrong part or a damaged item we will arrange an exchange or refund at no cost to you. Please take photos of the item and packaging before contacting us.

Once we receive and inspect the returned item, refunds are processed to the original payment method within 5–10 business days. You will receive an email confirmation once the refund has been issued.